How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

Use the link here to access the Portal Form
Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

My Team Around Me (MTAM)

A collaborative, person-centred, trauma-responsive approach to support people with multiple vulnerabilities.

My Team Around Me (MTAM) is designed for those who need sustained, empowering support and better access to services.

As needs become more complex and long-term, creative solutions are required. My Team Around Me provides a multi-agency response in a compassionate and coordinated way. It strengthens collaboration, reduces isolation for both individuals and practitioners and improves outcomes across the system.

Where We Are Now

We are taking a phased approach to roll out, currently supporting practitioners to begin training and start using a My Team Around Me approach in MDT's. This will help build shared practice, consistency and stronger collaboration across the system.

A new escalation process is in development for launch on 1st October 2026. Until then, please continue to use existing internal escalation procedures or refer to the High-Risk Behaviour Panel when required.

Training:

MTAM Level 1 training book here

MTAM Level 2 training book here

MTAM Video