How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

Use the link here to access the Portal Form
Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

Information Sharing Protocol

The Cornwall and Isles of Scilly Safeguarding Adults Board's Information Sharing Protocol provides a framework for the lawful, proportionate and effective sharing of information between agencies involved in safeguarding adults.

The protocol recognises that timely information sharing is essential to protecting adults with care and support needs from abuse and neglect. It promotes a coordinated multi-agency approach, ensuring information is shared appropriately, on a need-to-know basis, and in accordance with legal and data protection requirements.

The guidance explains when information can be shared with or without consent, outlines the responsibilities of partner agencies under the Care Act 2014, and supports consistent decision-making, recording and accountability.

Overall, the protocol aims to strengthen safeguarding practice by enabling effective partnership working while balancing the need to protect individuals with their rights to privacy and confidentiality.

Download and view the information sharing protocol