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How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

Can the Portal QR code

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

  • Use the link here to access the Portal Form
  • Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Council of the Isles of Scilly Logo

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

Person in a Position of Trust (PIPOT) Policy

The Cornwall and Isles of Scilly Safeguarding Adults Board's PIPOT Protocol provides a multi-agency framework for responding to allegations and concerns about individuals who work or volunteer in positions of trust with adults who have care and support needs. It supports organisations to identify, assess and manage risks in a consistent, proportionate and transparent way.

The policy sets out when the PIPOT process should be used, including concerns relating to abuse, neglect, exploitation, criminal behaviour, or conduct that may indicate an individual is unsuitable to work with vulnerable adults. It recognises that concerns may arise from a person's professional role, voluntary activities, or private life where there may be a transferable risk.

The guidance outlines the responsibilities of employers, safeguarding professionals and partner agencies, and includes information on risk assessment, information sharing, police involvement, DBS referrals, regulatory notifications and links with children's safeguarding processes where appropriate.

Overall, the policy aims to protect adults with care and support needs by ensuring concerns about people in positions of trust are managed effectively, fairly and collaboratively, with a focus on preventing harm and promoting safe practice.

View the PIPOT Policy pdf