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How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

Can the Portal QR code

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

  • Use the link here to access the Portal Form
  • Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Council of the Isles of Scilly Logo

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

Self-Neglect and Hoarding Bitesize Guide

The Cornwall and Isles of Scilly Safeguarding Adults Board's Self-Neglect and Hoarding Bitesize Guide provides a concise overview of the key principles and practice expectations for supporting adults who may be experiencing self-neglect or hoarding behaviours.

The guide helps practitioners recognise common indicators of self-neglect, including concerns relating to personal care, health, living conditions, financial wellbeing, social isolation, and engagement with services. It promotes a compassionate, person-centred approach that seeks to understand the underlying causes of self-neglect and encourages persistent, relationship-based engagement.

The guidance highlights the importance of considering mental capacity, advocacy, professional curiosity, and multi-agency working, including the use of Adult Risk Management (ARM) meetings to coordinate support where risks are complex or escalating.

Overall, the guide serves as an accessible introduction to good practice, supporting early identification, effective partnership working, and strengths-based approaches that help adults reduce risk, improve wellbeing, and maintain independence.

view the Self-Neglect and Hoarding Bitesize Guide to the self-neglect policy