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How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

Can the Portal QR code

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

  • Use the link here to access the Portal Form
  • Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Council of the Isles of Scilly Logo

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

Self-Neglect and Hoarding Policy

The Cornwall and Isles of Scilly Safeguarding Adults Board's Self-Neglect and Hoarding Policy provides a multi-agency framework for supporting adults who are experiencing self-neglect or hoarding behaviours. The policy promotes a person-centred, trauma-informed approach that balances an individual's right to make their own choices with the responsibility of agencies to prevent harm and promote wellbeing.

The guidance helps practitioners identify and respond to self-neglect and hoarding, assess risk, and determine when safeguarding duties under the Care Act 2014 may apply. It emphasises the importance of professional curiosity, relationship-based practice, mental capacity considerations, and collaborative working with adults, families and partner organisations.

The policy also sets out expectations for information sharing, risk management, multi-agency working and ongoing engagement, recognising that adults may decline support and that services should continue to seek opportunities to reduce harm and improve outcomes.

Overall, the policy aims to promote early intervention, prevent serious harm, and support adults to live as safely and independently as possible while respecting their rights, wishes and individual circumstances.

Self-Neglect and Hoarding Policy