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How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

Can the Portal QR code

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

  • Use the link here to access the Portal Form
  • Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Council of the Isles of Scilly Logo

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

Adult Safeguarding Threshold Guidance

The Cornwall and Isles of Scilly Safeguarding Adults Board's Adult Safeguarding Threshold Guidance supports practitioners, providers and partner organisations to make consistent and proportionate decisions about when concerns should be referred through adult safeguarding procedures and when alternative pathways may be more appropriate.

The guidance is based on the safeguarding duties set out in the Care Act 2014 and provides a practical framework for assessing risk, harm and vulnerability. Using a colour-coded threshold system, it helps practitioners determine whether concerns require a safeguarding referral, consultation, quality assurance action, or support through other services.

The document covers a wide range of abuse and neglect categories, including self-neglect, domestic abuse, organisational abuse, financial abuse, modern slavery and medication-related concerns. It also promotes professional curiosity, effective information sharing, preventative practice and partnership working.

Overall, the guidance aims to support timely, person-centred and evidence-based decision-making, ensuring adults at risk receive the right response at the right time while promoting prevention and early intervention.

Download and view the Adult Safeguarding Threshold Guidance document