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How to get help and support

Adult Social Care

Use the online contact form or call 0300 1234 131

Can the Portal QR code

01872 326433 - for use by professionals / practitioners only
(Adult Safeguarding Triage Team)

To raise a safeguarding concern:

  • Use the link here to access the Portal Form
  • Or scan this QR code with any smart device

What if I have safeguarding concerns about an adult on the Isles of Scilly?

Council of the Isles of Scilly Logo

Contact the Council of the Isles of Scilly Adult Social Care department on 0300 1234 105 or if out of hours, on 01720 422699.

Safeguarding Children

Telephone: 0300 1231 116

Out of hours telephone: 0300 1234 100

The out of hour’s service runs from Monday to Thursday 5.15pm (4.45pm on Fridays) until 8.45am weekdays and for 24 hours on Saturday and Sunday.

Website: Safeguarding Children website

SAR Referral Process

Cornwall and Isles of Scilly SAB SAR Referral Process

Cornwall and Isles of Scilly Safeguarding Adults Board has a locally agreed SAR framework that provides more detail about SAR criteria and process. There is also a leaflet  to support families understanding of what a Safeguarding Adult Review is and what to expect. 

Who can make a referral?

Anyone can make a referral for a SAR if they identify a case where they believe that the criteria for a SAR are met. Examples of how a case might be identified are:

During a safeguarding investigation an Inquiry officer or chair identifies a case an agency may identify a case that hasn't had a safeguarding investigation e.g. police may identify that a case they have been investigating meets the criteria for a SAR.

The coroner, MPs and Elected Members of Cornwall or Isles of Scilly Council may have a case brought to their attention where they feel a SAR referral is appropriate referrals can be made by family members, carers and members of the public.

A member of the public including family members and those significant to the individual may refer their concerns to be considered under the SAR criteria.

Where a professional or volunteer working for an agency has identified a possible SAR referral, the case should first be considered internally within the organisation at the appropriate level. Each agency/organisation needs to decide how any SAR referral will be verified internally before the referral is made to the Safeguarding Adults Board. This process should be clearly communicated to staff and noted in any single agency safeguarding adults policy.

Requests for a SAR must be made in writing using the referral form which should be completed as fully as possible and returned to the CIOS Safeguarding Adults Board SAR manager via email ciossafeguarding@cornwall.gov.uk

The team will acknowledge receipt of the referral and be in touch to advise on next steps.