Projects Undertaken by the SAB
Experiences of Safeguarding Services - Healthwatch Report now published.
The Safeguarding Adults Board commissioned Healthwatch Cornwall to undertake a project, to understand peoples’ experiences of adult safeguarding services. The findings from this study will help us inform decision making on future services.
We have spoken to service users from across Cornwall, who have shared with us their experiences of safeguarding and this information has allowed us to draw out many insights into the services, which are already being used to shape service improvement.
The final report highlights findings which include; the importance for service users of good relationships with safeguarding professionals they can trust; clear, consistent information on safeguarding; regular communication on their case; and the value of advocates and family and friends to support people through safeguarding. An action planning group will consider and plan ways we can maximise the impact of the full research findings to inform future service delivery.
"Cornwall and the Isles of Scilly Safeguarding Adults Board were delighted to work with Healthwatch Cornwall to find out about local people’s experiences of adult safeguarding. The report describes many people’s experiences, some very good and others not good enough - these highlight how things need to change to improve the experience of safeguarding processes . It is really important that vulnerable people feel fully involved in their safeguarding experience and that they are kept at the centre of the care. The Board have accepted the report’s recommendations in full and will now be working on the improvements identified in the report. I would like to thank all the individuals who contributed their time and safeguarding experiences across Cornwall and the Isles of Scilly. We have an excellent report that gives us very clear messages about what to improve and why. There will be a follow up piece of work later this year to check that services have improved and that the experience of safeguarding is consistently personal to individuals".